Frequently asked questions
Are your suits stitched or unstitched?
Both. Most of what we carry is professionally stitched and ready to wear, in sizes small through XL. We also stock unstitched fabric by the suit in chiffon, lawn, linen and cotton khaddar for customers who prefer to use their own tailor. Every product page states clearly which it is.
How do I choose the right size?
Pakistani sizing does not map neatly onto American sizing, so please go by the measurements rather than the size label. Where a style runs oversized or fits close, we say so on the product page and give the chest and length in inches. If you are between two sizes, message us before you order and we will advise.
Do you deliver outside Michigan?
Yes. We deliver anywhere in the United States.
Can I see the clothes before I buy?
appointments are available for in person shipping experience (women’s only)
at 586-489-7656.
What does “pre-order” mean?
Some pieces, particularly hand embroidered pure silk, are made to order rather than held in stock. These are marked as pre-order on the product page. You place the order, we have the piece made, and it ships once it is ready. Please allow extra time before your event.
Some items say “coming soon”. Can I reserve one?
Yes. New collections are often announced before they land. Message us with the design you want and we will hold it for you and let you know as soon as it arrives.
How much is shipping?
Shipping is a flat $10 anywhere in the United States, and it is free on orders over $125. Everything is packed and shipped from Michigan.
How long will delivery take?
We ship paid orders within 48 working hours. It may take 4 to 5 business days after shipment for you to receive the package.
What payment methods do you accept?
We accept all major credit cards.
Can I return or exchange an item?
- We are happy to accommodate Exchanges if in cases where a defective or incorrect item has been delivered. We aim to resolve such issues promptly based on the specific circumstances.
- We do not offer exchanges due to personal preference (such as liking/disliking the outfit).
- For any exchange request, customers must inform our customer service team within 48 hours of delivery and return the item to the provided address within 5–7 days. Requests submitted after this period will not be processed.
- For approved cases, customers may receive a voucher or discount code equal to the paid amount.
- We aim to process all exchange requests within 14 working days.
- No refunds are offered under any circumstances.
- Only a voucher or discount code of the same amount will be issued in applicable cases.
- For assistance, please contact us on whatsApp 586-489-7656
Note: Sale items are not exchangeable, except in cases where the customer faces a size issue.
How should I care for my suit?
Treat embroidered, chiffon and raw silk pieces as delicate: dry clean, or hand wash cold and dry flat away from direct sunlight. Press embroidery from the reverse side with a cloth in between. Lawn, linen and cotton pieces can be machine washed cold on a gentle cycle.
How do I contact you?
Email Ummezayyancollections@gmail.com, call or text +1 (586) 489-7656, or message us on Facebook. You can also use the form on our Contact Us page. We are based in Michigan, USA.